سياسة الاستبدال والاسترجاع

The exchange and return policy at Ella Care Hair Care Store applies to the product submitted to the store within three days from the date of receipt of the product as long as the product is in its original condition. The customer does not have the right to exchange or return the product after the three days or if the product or packaging is damaged. The customer has the right to submit a request for exchange or return, and after verifying all order details, our team will evaluate the case and process the request as soon as possible. Free delivery does not include returned orders due to refusal of receipt or non-receipt of the shipment.